Me and my spouse had to facial area a servicing challenge in the airport, flying from JFK to MIA (AA2299),due to which we needed to change the flight .Just after describing the issue for the purple jacket AA staff, the flight was altered, and we were being sure to be seated in the top quality as we were being alleged to on the original flight (my wife is seriously pregnant).
March 25 I flew from Austin to Ft Myers which has a plane change In Charlotte. When booking my flight I asked for wheelchair assistance. Had to hunt just one up in Austin. Was taken to gate 2hours ahead of time but was certain there might be assistance for boarding. Gate was altered without any 1 at he desk could obtain no support, and with wonderful problems proceeded to new gate. Once more no assistance in boarding.
Firstly, major many thanks and shout out to your Cust Svc rep Laura. She may be very pleasant and was in a position to deal with my challenge rapidly. You need to experience very privileged to get her as an personnel.
Whenever we boarded flight 556 in monte go bay now we have been the first men and women within our portion in the cabin and we recognized a backpack tucked at the rear of row eight without man or woman everywhere that it belonged to . We pointed it out to a person by having an AA uniform who gave the impression to be a passenger and he was fairly impolite expressing it belongs to an AA staff and clearly I have to have never been on this kind of plane just before. My husband and I truly feel very not comfortable with this type of reaction from 1 of one's personnel!!
My husband And that i recently took a trip for the Virgin Islands and returned on three/eleven/thirteen. Our Flight residence on American Eagle flight 4891 was delayed for consider-off from St Thomas to San Juan. We have been purported to catch a connecting flight, American Airlines flight 1454 from San Juan to JFK in The big apple after a two hour layover. We were reassured in St. Thomas that we'd make our Extra resources link and the airplane would look forward to the connecting travellers. When we arrived in San Juan we learned our flight had by now taken off. In looking to solve this we have been scolded for visiting the Completely wrong counter (We had been sent by an American Eagle employee for the American ticket counter). Surprisingly nevertheless, Although we had fully commited that “faux pas,” he was capable to print a Jet Blue ticket from his American terminal! Thankfully we ended up at last on our method to our spot – JFK in Ny. Once we asked about our baggage the American agent in San Juan wasn’t guaranteed what to tell us. He said they had in all probability skipped the flight to JFK too but to examine once we arrived there. As we predicted, our baggage did not follow us to Ny so we submitted a assert and ended up despatched on our way back to Lisbon, CT three several hours faraway from Big apple. Another early morning, on three/eleven/thirteen, we named American Airlines about our luggage and that’s the place the runaround started. We were being at first advised that our baggage Ought to have created it to JFK that early morning but they could not explain to.
The baggage service (which was not American Airways) termed me at 2am to let me know they might be bringing my bag out to my dwelling!!!
we had been billed $861 to alter the flight itinerary. The journey company blames the AA for the high payment and AA washed their hands.
I will say she(AA) discovered a afterwards flight for me on A further airline,which I so appreciated,but she absolutely might have far more nice in dealing with me.
My wife and I flew on AA266 Feb five from Lihue to L.A. We experienced compensated for bulk head seats (8A,8B). We were given 12A and 12B alternatively. The desk said it was to stability the aircraft for takeoff as a consequence of vacant seats and that we'd be returned to 8A and 8B within the air.
I Hope points don’t get cancelled on the last minute. Myson is actually a storm watcher, which is nervous as I'm. My mom is owning surgical procedure following week and expects me there Protected and seem. You should retain that in your mind. I'm going to do my share of praying and hope this will likely workout.
After we arrived in Portland our bags weren't there, and American airline people had been incredibly wonderful and reported they would be brought out the following day.
I approached the agent because of the name of “Susan A” and greeted her with a “Good Early morning!” Her response was a blank stare like I'd no business enterprise currently being there then a glare After i questioned her if she was out there.
I have been looking to receive a response from someone in consumer service, Marjorie Nir, I was awarded 2 X $200 voucher but the “click here ” button only requires me back again for the AA web site.
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